A perennial challenge in polling is gathering responses from enough people to support meaningful conclusions. What HappyOrNot’s gas-station data lacked in substance, though, they made up for in volume. As customers left a store, a small sign asked them to rate their experience by pressing one of the buttons (very happy, pretty happy, pretty unhappy, or very unhappy), and that was all. There were no comment cards, customer surveys, focus groups, or reports from incognito “mystery shoppers.” There was just crude data collected by customer-operated devices that looked almost like Fisher-Price toys: freestanding battery-powered terminals with four big push buttons-dark green and smiley, light green and less smiley, light red and sort of frowny, dark red and very frowny.

Within a short time, the store at the top of the original list was at the bottom, the store at the bottom was at the top, and one of the managers was looking for work.īy the standards of traditional market research, HappyOrNot’s analysis was simplistic in the extreme. But customer satisfaction can be influenced by factors unrelated to customer service, so, to check, the chain’s executives swapped the managers at the best and worst performers. One gas station rapidly emerged as the leader, and another as the distant laggard. In 2016, a European gas-station chain hired HappyOrNot, a small Finnish startup, to measure customer satisfaction at its hundred and fifty-plus outlets. To hear more feature stories, download the Audm app for your iPhone.

But there is one thing that unites them all: all these designs made a statement in the world of architecture.įrom the houses that seem to perfectly blend with the natural setting surrounding them, to the constructions made of the most unexpected materials, to the buildings that look like they came right off the pages of fairy tales, this list allows you to have an overview of the most unusual architect designs that exist all over the world.Audio: Listen to this story. And there also were those, who just wanted to create something new that would look different from everything else in this world. Others faced different kinds of restrictions and had to fit their house into specific surroundings, limited by size or an unusual location. Some of them drew inspiration from nature and tried to make their buildings look like they were created naturally, without the efforts made by human hands. The architects who designed them were guided by different things. And these days, it seems that we can see every possible design of buildings all over the world. Throughout the history of mankind, we have gone from caves to huts, from castles to apartment blocks.

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